Chapter 10: Working with the Public

Two of the most important objectives for local government officials are determining citizen opinion and ensuring that citizens have enough information to form intelligent opinions. Accomplishing these objectives requires a constant effort on the part of cities to: (1) communicate with the public; and (2) provide opportunities for citizen participation.

This chapter addresses both of these essential categories and offers several resources and best practices that cities can apply when working with the public.

Topics Include:

  • Citizen Participation
    • Public Hearings and Public Comment
    • Advisory Groups, Boards and Committees
    • Neighborhood Associations
    • Volunteers
    • Public Opinion Surveys
  • Communicating with the Public
    • Communication Policies and Plans
    • Media Outlets
    • Social Media and City Websites
    • City Publications
Download Chapter 10 (PDF)